FAQs

Frequently Asked Questions

What materials do you use?

All TIMBERIOO products are handcrafted from premium solid wood such as Walnut, Ash, Oak, and Acacia.

Can I customize the size and finish?

Yes. We offer fully customizable dimensions, wood species, and stain colors to fit your space.

How long does production take?

Production typically takes 2–4 weeks depending on the design complexity and customization requirements.

Do you provide photos during production?

Yes. We send progress photos and videos so you can review your furniture before shipping.

How is the furniture shipped?

All items are carefully packed and shipped worldwide using trusted carriers such as DHL, FedEx, and UPS.

Is assembly required?

Some large pieces may require simple assembly. Clear instructions and hardware are included.

Do you accept returns?

Because each item is made to order, returns are generally not accepted unless the item arrives damaged or defective.

What if my item arrives damaged?

Please contact us within 48 hours with photos of the damage. We will work quickly to provide a replacement or solution.

Do you ship internationally?

Yes, we ship to the United States, Canada, Europe, Australia, and many other countries.

How can I contact TIMBERIOO?

You can reach us anytime through our Contact Us page or by email at support@timberioo.com.